> ## Documentation Index
> Fetch the complete documentation index at: https://docs.babbily.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Learn what to include when you need help with Babbily and what sensitive details to leave out.

Contact support when you cannot resolve an issue from the product UI or the troubleshooting guides.

<Card title="Open Babbily support" icon="life-buoy" href="https://support.babbily.com">
  Use the support site for account, billing, connector, usage, memory, and product issues.
</Card>

## What to include

The fastest support requests include enough context to reproduce or investigate the issue.

| Include                               | Why it helps                                              |
| ------------------------------------- | --------------------------------------------------------- |
| Account email                         | Helps support find the correct account.                   |
| Page or feature                       | Shows where the issue happened.                           |
| What you expected                     | Makes the intended outcome clear.                         |
| What happened instead                 | Shows the visible failure or confusing result.            |
| Approximate date, time, and timezone  | Helps narrow the event window.                            |
| Browser, device, and operating system | Helps identify environment-specific issues.               |
| Plan or team role                     | Helps explain billing, usage, and permission differences. |
| Error text or screenshots             | Shows the exact customer-visible state.                   |

## What not to send

Do not send:

* Passwords.
* Verification codes.
* Private keys.
* API keys.
* Payment card numbers.
* Government identifiers.
* OAuth tokens or raw connected-app credentials.
* Confidential files or chat content unless support specifically requests them through an approved support channel.

<Warning>
  Hide sensitive details in screenshots before sending them to support.
</Warning>

## Common support topics

<AccordionGroup>
  <Accordion title="Billing or plan issue">
    Include the account email, plan name, team role, billing page you were viewing, what you expected, and any customer-visible error text. Team members should also ask the team owner to check owner-only billing controls.
  </Accordion>

  <Accordion title="Connector issue">
    Include the connector name, whether it shows connected or pending, the action you tried, whether approval was requested, and whether your role in the connected app may limit access.
  </Accordion>

  <Accordion title="Memory issue">
    Include whether the issue is about your Memory Profile, a memory citation, a chat reply that used outdated context, or a memory you cannot remove from **Settings > Memory**.
  </Accordion>

  <Accordion title="Usage issue">
    Include the plan, approximate time of the model/tool/media action, what the usage card showed before and after, and whether you are part of a team workspace.
  </Accordion>

  <Accordion title="Image, video, or visual output issue">
    Include the model, tool mode, prompt, file type if you attached source media, and whether the result failed, timed out, or returned text instead of the visual format you expected.
  </Accordion>
</AccordionGroup>

## Useful links

<CardGroup cols={2}>
  <Card title="Common issues" icon="wrench" href="/troubleshooting/common-issues">
    Try quick fixes for tools, connectors, memory, usage, media, translation, voice, news, finance, and billing.
  </Card>

  <Card title="Data controls FAQ" icon="shield" href="/features/data-controls-and-privacy-faq">
    Review privacy, memory, connector, sharing, Library, and account controls.
  </Card>

  <Card title="Service status" icon="activity" href="/troubleshooting/service-status-and-degraded-behavior">
    Learn what to try when a feature is temporarily slow, unavailable, or limited.
  </Card>

  <Card title="Data export and deletion" icon="download" href="/features/data-export-and-deletion">
    Understand what you can remove yourself and what may require support.
  </Card>
</CardGroup>