> ## Documentation Index
> Fetch the complete documentation index at: https://docs.babbily.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Service status and degraded behavior

> Understand what to do when Babbily, models, tools, connectors, media generation, billing, or login are temporarily unavailable.

Sometimes a feature can be temporarily slow, unavailable, or limited even when the rest of Babbily is working. This page helps you decide what to try and what to include if you contact support.

<Card title="Contact support" icon="life-buoy" href="/troubleshooting/contact-support">
  See what to include and what sensitive details to leave out.
</Card>

## Signs of degraded behavior

* Messages take much longer than usual.
* A model, tool, or connector is temporarily unavailable.
* A file upload or media generation job fails after waiting.
* Usage, billing, or team settings do not refresh immediately.
* Login, verification, or invite flows do not complete.
* Search or research returns fewer results than expected.

## What to try first

<Steps>
  <Step title="Refresh Babbily">
    Refresh the page after saving work that you do not want to lose.
  </Step>

  <Step title="Try a smaller request">
    Shorten the prompt, use fewer attachments, or split the task into smaller steps.
  </Step>

  <Step title="Switch model or mode">
    If the selected model or tool is unavailable, choose another model or try **Manual** tool mode.
  </Step>

  <Step title="Check account state">
    Review your API usage budget, plan, team role, and connector status.
  </Step>

  <Step title="Wait and retry">
    Some external services, connected apps, or model capabilities may recover after a short delay.
  </Step>
</Steps>

## Feature-specific guidance

| Feature                     | What to try                                                                                                      |
| --------------------------- | ---------------------------------------------------------------------------------------------------------------- |
| Chat or model replies       | Switch models, shorten the request, or start a new thread if the context is full.                                |
| Web search or deep research | Ask for search explicitly, use **Manual** mode, and open citations before relying on the result.                 |
| Connectors                  | Refresh **Settings > Connectors**, reconnect if authorization changed, and check your role in the connected app. |
| Image or video generation   | Confirm the selected model supports the request and check your usage budget.                                     |
| Files                       | Try a supported file type, reduce file size, or attach fewer files.                                              |
| Usage or billing            | Refresh after a short delay and check whether you are a team owner or member.                                    |
| Login or invites            | Use the latest code or invite email and confirm the account email.                                               |

## When to contact support

Contact support if the issue continues after retrying or affects important work.

Include:

* The page or feature you were using.
* The approximate date, time, and timezone.
* The model, tool, connector, or file type involved.
* The visible error text or a redacted screenshot.
* Whether the issue happens again after refresh.

<Warning>
  Do not send passwords, verification codes, private keys, raw connected-app credentials, or sensitive files in a support request.
</Warning>