Known limits and expectations
Understand what can vary by model, tool, file, plugin, plan, usage, and context.
Login and invite troubleshooting
Fix verification, password reset, onboarding, team invite, and share-link access issues.
Service status and degraded behavior
Understand what to try when a feature is slow, unavailable, or temporarily limited.
A model is missing or no longer available
Model availability changes over time. On October 6, 2026, many older models, including standalone image and video models, were removed from the picker.- Refresh the page to load the current model list.
- If Babbily says
[Model] is no longer available. [Replacement] is selected now., your chat has moved to another model. Nothing was resent. Choose Retry if your last message did not get a reply. - Check removed models and alternatives, then choose an available model for new work.
- For images and videos, use the Image generation and Video generation tools with any chat model. See image and video generation.
- If you are using Translate, check its own picker. Its model list differs from chat.
- If a Scheduled Task uses an unavailable model, edit the task to choose a current model and review Recent runs.
Auto is missing or unavailable
Auto sits at the top of the chat model picker on the web.- You do not see Auto. Refresh the page. Auto is not offered in Translate or Scheduled Tasks. If the composer says
Models are temporarily unavailable., the model list could not load; refresh again in a moment. - Babbily says
Auto is temporarily unavailable for this request. Choose a named model and try again.Auto could not handle that request. The most common cause is an explicitly selected tool, such as/create-image, Manual > Deep research, Manual > Finance research, or a Plugin slash command. Remove the selection and ask in Auto tool mode, or choose a named model other than Claude Opus 5.5 or Claude Sonnet 5.5. - Babbily says
Auto is temporarily unavailable. Choose a named model.Auto is paused for your account. Choose a named model to keep working.
A tool is missing
Try these steps:1
Check the model
Some tools appear only for models that support them. Switch models if the tool is hidden. Explicitly selected tools, such as
/create-image or Manual > Deep research, are not available with Auto in the model picker, Claude Opus 5.5, or Claude Sonnet 5.5; use Auto tool mode or another named model.2
Check tool mode
Use Auto or Manual tool mode. In Off mode, Babbily does not call tools.
3
Check your plan
Some capabilities can depend on your plan or remaining usage.
A plugin is not ready
If a plugin shows setup, authorization, or preparation status:- Finish the plugin setup flow.
- Refresh Settings > Plugins.
- Reconnect if authorization changed.
- If you do not see a disconnect option, revoke access from the connected app’s own settings and contact support if you still need help.
- Wait a moment if the plugin was just connected.
Plugin troubleshooting
See status meanings, pop-up fixes, permission checks, approval reminders, and access removal steps.
Babbily did not search
If you expected live information, switch to Manual and choose Web search or Deep research. You can also ask directly:Search replies show no pictures or unhelpful ones
Web search adds pictures only when they fit. For the first question in a chat, Babbily can include pictures of a subject you can see, such as a place, product, or landmark. In follow-up questions, it adds search pictures only when you ask to see them:A Deep Research report stopped or is waiting
Open the report in Canvas and check its status.- If chat says the coverage is partial or Canvas says the report is incomplete, review the usable sections and narrow a follow-up to the missing coverage.
- If the report still says it is in progress after the chat shows a final result, refresh the chat once.
- If no report was created, try a narrower request, remove an unavailable plugin, switch to a supported model, or retry later.
A saved chat still looks unfinished after you reopen it
Babbily generates replies on its servers, so leaving the page does not cancel them. A reply you left in a saved chat should be further along, or finished, when you return.- Refresh the page once. The thread reloads the saved reply rather than starting a new one.
- Check that you are in the workspace and account that started the chat. See work missing after switching workspaces.
- If the reply ended early, look for an error under the partial answer. A run can stop when the API usage budget for that workspace runs out. See usage budget.
- If the thread shows a partial answer you did not expect, someone may have stopped that reply with the stop button in the composer. Send a follow-up message to continue.
Memory feels wrong
Open Settings > Memory and review the Memory Profile and citations. Remove anything outdated. You can also say:An earlier message will not edit
Wait for active work to finish. A Plugin approval card or email draft that is still waiting counts as active work, so choose Allow, Send, or Cancel first. Unanswered cards expire after 24 hours. If the original attachment is missing, send a new message with the file attached. If Babbily says the edit may have been saved, refresh before retrying. Sending an edit removes later messages. See editing an earlier message.A thread will not move into a project
Use your own eligible saved thread and a writable project in the same workspace. Wait for the thread’s current action to finish. If the thread changed elsewhere, refresh, review its current project, and try again. Temporary Chats and Scheduled Task results cannot be filed this way. See adding an existing thread.Work is missing after switching workspaces
Chats, Library items, and memory stay with the workspace where they were created.- Open your account menu by selecting your name at the bottom of the sidebar.
- Switch to Personal or the team where you created the item.
- Reopen Library or the relevant feature.
- Ask the team owner whether your membership or the team plan changed.
A Project is missing or read-only
- Switch to the workspace where the Project was created.
- Check whether it is archived.
- Confirm team membership and team-plan status.
- Turn off Temporary Chat before starting a Project chat.
- Refresh if a knowledge file is still processing.
Projects
Review project access, knowledge files, memory, and lifecycle behavior.
A Scheduled Task did not run
Open Recent runs and review the latest status. Confirm the workspace still has a paid plan and available API usage budget. If the task says Plugin reselection required, reconnect the app in Settings > Plugins, edit the task, choose its current Plugin access, and save it before retrying.Scheduled Tasks
Review plan checks, workspace limits, Plugin access, and run failures.
A file was rejected or could not be read
Babbily names the file and the reason before sending the message. What to do depends on the message:
If the message mentions your usage budget, check your remaining API usage budget before retrying.
Browser, device, and file support
Work through upload and file support problems step by step.
Usage looks delayed
The usage card may take a short time to refresh after model, tool, image, or video work. Wait a moment and refresh the page. If usage still looks wrong, check Settings > Billing.A chat is near the context limit
Start a new thread if the topic changed or the context indicator is full. Babbily may compact older context, but very long threads can still become harder to steer.Image or video generation failed
Try a shorter, clearer prompt. Check that tool mode is not Off. If you used/create-image or /create-video with Auto in the model picker, Claude Opus 5.5, or Claude Sonnet 5.5, turn on Manual > Image generation or Manual > Video generation instead, or choose another named model. If you attached source media, attach one image or video at a time. Also check your usage budget before trying again.
Translate is not updating
Try these steps:- Make sure a translation model is available in the model picker.
- Check that the source text is not empty.
- Wait a moment after you stop typing.
- Try a shorter section of text.
- Check your API usage budget if translation stops with a usage message.
Voice dictation is unavailable
Voice dictation depends on your browser, device, microphone permission, and account state. If the microphone button does not work, allow microphone access, close other apps that may be using the microphone, refresh Babbily, or type the text manually.Browser, device, and file support
Troubleshoot microphone, pop-up, upload, and device support issues.
News is empty or not local
If News does not show what you expect:- Try another category.
- Update the location field on the News page.
- Use the current-location control if your browser or device allows it.
- Try a broader location, such as a country instead of a city.
- Open the original sources before relying on a story for important decisions.
Finance data is unavailable
If Finance does not show the market, company, or historical data you expected:- Refresh the Finance page.
- Search by company symbol when a company name is ambiguous.
- Try another Finance tab, such as US markets, Crypto, Earnings, or Predictions.
- In a Finance thread, use Auto tool mode to run supported Finance research automatically, keep Finance research enabled in Manual, or use Off for a model-only reply.
- Use a precise company symbol or full company name when the issuer is ambiguous.
- Open cited stories or source links directly before relying on important details.
- Wait and retry if the page says Finance data is temporarily unavailable.
- Use Retry after a temporary research failure; the thread keeps its Finance context and tool setting.
Billing controls are missing
Billing controls can depend on your role. Team members may not see owner-only billing actions. Ask the team owner to manage subscription changes.Login or invite access fails
Use the latest verification code or invitation email, confirm the account email, and finish onboarding if prompted. If Babbily asks for the invited email, enter the address the invitation was sent to. If the team still does not appear after accepting an invite, ask the team owner to check the invited email and pending invitations. If Babbily shows We couldn’t load your account, you are still signed in. Choose Retry or Reload. A dropped connection or a temporary service problem does not sign you out.Login and invite troubleshooting
Fix sign-in, verification code, password reset, onboarding, and team invitation issues.
Contact support
See what to include, what not to send, and which details help support investigate faster.