Open Babbily support
Use the support site for account, billing, connector, usage, memory, and product issues.
What to include
The fastest support requests include enough context to reproduce or investigate the issue.| Include | Why it helps |
|---|---|
| Account email | Helps support find the correct account. |
| Page or feature | Shows where the issue happened. |
| What you expected | Makes the intended outcome clear. |
| What happened instead | Shows the visible failure or confusing result. |
| Approximate date, time, and timezone | Helps narrow the event window. |
| Browser, device, and operating system | Helps identify environment-specific issues. |
| Plan or team role | Helps explain billing, usage, and permission differences. |
| Error text or screenshots | Shows the exact customer-visible state. |
What not to send
Do not send:- Passwords.
- Verification codes.
- Private keys.
- API keys.
- Payment card numbers.
- Government identifiers.
- OAuth tokens or raw connected-app credentials.
- Confidential files or chat content unless support specifically requests them through an approved support channel.
Common support topics
Billing or plan issue
Billing or plan issue
Include the account email, plan name, team role, billing page you were viewing, what you expected, and any customer-visible error text. Team members should also ask the team owner to check owner-only billing controls.
Connector issue
Connector issue
Include the connector name, whether it shows connected or pending, the action you tried, whether approval was requested, and whether your role in the connected app may limit access.
Memory issue
Memory issue
Include whether the issue is about your Memory Profile, a memory citation, a chat reply that used outdated context, or a memory you cannot remove from Settings > Memory.
Usage issue
Usage issue
Include the plan, approximate time of the model/tool/media action, what the usage card showed before and after, and whether you are part of a team workspace.
Image, video, or visual output issue
Image, video, or visual output issue
Include the model, tool mode, prompt, file type if you attached source media, and whether the result failed, timed out, or returned text instead of the visual format you expected.
Useful links
Common issues
Try quick fixes for tools, connectors, memory, usage, media, translation, voice, news, and billing.
Data controls FAQ
Review privacy, memory, connector, sharing, Library, and account controls.