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Contact support when you cannot resolve an issue from the product UI or the troubleshooting guides.

Open Babbily support

Use the support site for account, billing, connector, usage, memory, and product issues.

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What to include

The fastest support requests include enough context to reproduce or investigate the issue.

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What not to send

Do not send:
  • Passwords.
  • Verification codes.
  • Private keys.
  • API keys.
  • Payment card numbers.
  • Government identifiers.
  • OAuth tokens or raw connected-app credentials.
  • Confidential files or chat content unless support specifically requests them through an approved support channel.
Hide sensitive details in screenshots before sending them to support.

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Common support topics

Include the account email, plan name, team role, billing page you were viewing, what you expected, and any customer-visible error text. Team members should also ask the team owner to check owner-only billing controls.
Include the connector name, whether it shows connected or pending, the action you tried, whether approval was requested, and whether your role in the connected app may limit access.
Include whether the issue is about your Memory Profile, a memory citation, a chat reply that used outdated context, or a memory you cannot remove from Settings > Memory.
Include the plan, approximate time of the model/tool/media action, what the usage card showed before and after, and whether you are part of a team workspace.
Include the model, tool mode, prompt, file type if you attached source media, and whether the result failed, timed out, or returned text instead of the visual format you expected.

Common issues

Try quick fixes for tools, connectors, memory, usage, media, translation, voice, news, finance, and billing.

Data controls FAQ

Review privacy, memory, connector, sharing, Library, and account controls.

Service status

Learn what to try when a feature is temporarily slow, unavailable, or limited.

Data export and deletion

Understand what you can remove yourself and what may require support.