FAQ
Where do I manage billing?
Where do I manage billing?
Open Settings > Billing. Depending on your account, role, and plan, you may see your current plan, usage, renewal timing, upgrade or downgrade actions, cancel controls, or a billing portal link.
What changes when I upgrade?
What changes when I upgrade?
Upgrading can increase your monthly API usage budget and unlock plan-specific features. Some changes may apply quickly, while others can take a short time to appear across usage and billing surfaces.
What changes when I downgrade or cancel?
What changes when I downgrade or cancel?
Downgrades or cancellations can reduce future usage, change renewal timing, or remove plan-specific features. Some changes may be scheduled for the next billing period.
When does usage reset?
When does usage reset?
Individual plans reset on the usage period shown in your account. Paid plans usually align with the billing period. Team members follow the timing shown for the team plan.
Does unused API usage budget roll over?
Does unused API usage budget roll over?
No. Unused API usage budget does not roll over to the next period.
How does team billing work?
How does team billing work?
Team plans use seat-based billing with a three-person minimum, including the owner. Accepted members receive team plan access and API usage budget. Pending invitations do not receive access or usage, but may affect the billed seat count until accepted, declined, or canceled.
Why can I not see billing controls?
Why can I not see billing controls?
Billing controls can depend on your role. Team members may have limited billing visibility and should ask the team owner to manage plan or subscription changes.
Why did usage or billing not update immediately?
Why did usage or billing not update immediately?
Usage and billing cards can take a short time to refresh after model work, media generation, team membership changes, or plan updates. Refresh settings and check again after a short wait.
What team features may be listed on plan cards?
What team features may be listed on plan cards?
Team plan cards may list shared workspace features, centralized billing and user management, team analytics or usage visibility, SSO integration, and priority support. Availability and setup can depend on your plan and account, so contact support if you need help confirming a specific requirement.
What should I send support for a billing issue?
What should I send support for a billing issue?
Include your account email, plan, whether you are a team owner or member, what you expected, what happened instead, and the approximate date, time, and timezone. Do not send full payment card numbers or sensitive credentials.
Billing and plans
Review plan options, team billing, and plan-change basics.
API usage budget
See included usage amounts, what counts, and reset timing.
Admin and procurement FAQ
Review team, SSO, privacy, support, and procurement questions.
Contact support
Learn what to include in a support request.