Browser, device, and file support
Troubleshoot microphone, upload, pop-up, connector authorization, and device-specific issues.
Supported environment basics
For the best experience:- Use a current version of a modern browser.
- Enable JavaScript and required browser permissions.
- Allow pop-ups when connecting apps.
- Allow microphone access when using voice dictation.
- Keep your browser zoom and operating system display settings at comfortable levels.
- Refresh Babbily after changing browser permissions, plan state, connected apps, or account settings.
Feature dependencies
| Feature | What it may depend on |
|---|---|
| Voice dictation | Browser support, microphone permission, device support, and account state. |
| File attachments | File type, file size, model support, browser upload behavior, and account state. |
| Connectors | Pop-up permissions, connected-app authorization, connector readiness, and your role in the connected app. |
| Image and video generation | Selected model, usage budget, source media support, and plan/account state. |
| Sharing | Account state, shared thread visibility, included attachments or media, and public search visibility settings. |
Accessibility tips
- Use browser zoom if text is too small.
- Use operating system contrast, motion, and display settings when helpful.
- Use keyboard navigation where supported by your browser and the active control.
- Add clear prompt structure when using screen readers, such as numbered tasks or requested headings.
- Prefer shorter chats or separate threads when a long page becomes difficult to navigate.
If your organization requires a formal accessibility review or specific compliance documentation, contact support with the requirement and timeline.
Report an accessibility issue
When contacting support, include:- The page or feature.
- Browser, device, and operating system.
- Assistive technology involved, if any.
- What you expected to happen.
- What happened instead.
- A redacted screenshot or short description of the issue.