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Babbily works across modern web browsers and supported app surfaces, but some features depend on browser permissions, device capabilities, the selected model, and your account state.

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Quick checks

IssueWhat to check
Microphone does not startBrowser or app microphone permission, another app using the microphone, device support.
Connector window does not openPop-up permissions for Babbily and whether the authorization window was blocked.
File upload is hiddenSelected model file support and your current account state.
File says unsupportedFile type, selected model, and whether the model supports that file category.
Media generation asks for a fileWhether the selected media model requires source media.
Page looks staleRefresh Babbily after changing permissions, plans, models, or connected apps.

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File support basics

File support is model-dependent. Depending on the selected model, Babbily can show upload controls for:
  • Images.
  • Documents.
  • Audio.
  • Video.
Document uploads from the file picker can include common text and document formats such as .txt, .js, .ts, .tsx, .py, .html, .css, .json, .csv, .md, .pdf, .doc, and .docx. Image uploads generally work best as PNG, JPG/JPEG, or WebP when the model needs to read the image. Other image, audio, or video files may appear in the picker when the selected model supports that broad category, but not every model can read every format.
The model picker and composer controls are the best source of truth for what your current chat can attach.

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If a file will not upload or send

Try these steps:
1

Switch models

Choose a model that supports the file category you need.
2

Try one file first

Add the most relevant file before adding more context.
3

Convert the file

If a document or image fails, try a common format such as PDF, DOCX, TXT, CSV, PNG, JPG, or WebP.
4

Shorten the input

Large files can fill the context window or fail if the selected model cannot handle them.
5

Start a new thread

Use a clean thread when older files or instructions are no longer relevant.

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Voice dictation

Voice dictation depends on browser support, device support, microphone permission, and account state. Some app surfaces may use a transcription flow when browser speech input is unavailable. If dictation fails:
  • Allow microphone access.
  • Close other apps that may be using the microphone.
  • Try a shorter recording.
  • Refresh Babbily after changing permissions.
  • Type or paste text if your current browser or device does not support dictation.
Review dictated text before sending it. Transcription can misunderstand names, numbers, accents, or technical terms.

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Connector authorization windows

Some connector setup flows open a separate authorization window and then return you to Babbily. If the window does not open:
  • Allow pop-ups for Babbily.
  • Choose Authorize again.
  • Complete the authorization flow in the app you are connecting.
  • Return to Settings > Connectors and refresh.

File attachments

Learn how to attach files and get better file results.

Voice dictation

Use the microphone in Chat and Translate.

Connector troubleshooting

Fix connector setup, authorization, status, and permissions.

Known limits

Understand why behavior can vary by model, file, plan, usage, and account state.