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Use this page if you cannot access your account, get signed out unexpectedly, complete onboarding, or accept a team invitation.

Account access

Review the normal sign-up, sign-in, passkey, password reset, and team invite flows.

Quick checks

Verification code problems

Verification and password reset codes are time-sensitive. If a code fails:
  • Use the most recent email from Babbily.
  • Check that you are entering the code for the same email address shown on the page.
  • Request a new code if the original code is old.
  • Avoid copying extra spaces before or after the code.
If codes are not arriving, check spam filters and ask your email administrator whether automated messages are being filtered.

Password reset problems

If the reset page says a reset code is required, restart from Forgot your password? on the sign-in page. This helps Babbily verify which email address should receive the reset code. If your new password is not accepted, follow the password requirements shown on the page and make sure the confirmation field matches.
If you normally sign in with a social sign-in option, use that option again. A password reset may not apply unless you added email and password sign-in to the account.

Passkey problems

Passkeys depend on your browser, device, operating system, password manager, security key, and account state. If passkey sign-in does not work:
  • Confirm you are using Babbily in a web browser. Use another sign-in method in the native app if passkeys are unavailable.
  • Make sure you already added a passkey from Settings > Account.
  • Follow the browser, device, password manager, or security key prompt.
  • Refresh the page after adding or removing passkeys.
  • Sign in with another available method if your current browser or device cannot use passkeys.
If a passkey is no longer available, sign in another way and remove it from Settings > Account.

Signed out unexpectedly

Babbily signs you out automatically only when:
  • Your session was ended. For example, you logged out on another device, the session expired, or the account was removed.
  • An older session from before a security update can’t be upgraded.
  • Your own sign-in attempt didn’t finish.
A dropped connection, a temporary service problem, or a slow page doesn’t sign you out. Instead, you see the “Reconnecting…” indicator or the We couldn’t load your account dialog until Babbily can reach your account again. An automatic sign-out affects only the browser where it happened.
Choosing Log out on one device usually signs you out on your other devices too. If you logged out on another computer or phone, sign in again here.

Messages you might see

If it keeps happening

  • Allow cookies and site data for Babbily, including in private or incognito windows.
  • Check whether a browser extension clears cookies or site data.
  • Use one Babbily account per browser profile, since signing in to another account in one tab switches every Babbily tab in that browser.
  • Check whether you logged out of Babbily on another device, since that also ends your session here.
  • If you’re still signed out repeatedly, contact support with the approximate time, your browser, and the message you saw.

Team invitation problems

Team invitations don’t expire. An invitation stays pending until the team owner cancels it or you decline it. If a team invitation does not work:
1

Use the newest invitation email

Open the link in the most recent invitation email. If the team owner canceled your invitation and invited you again, older emails no longer work.
2

Confirm the invited email

If you’re signed out, the invite page asks for the email address the invitation was sent to. Enter it in Invited email address, then choose Continue. This helps make sure an invitation link only signs in the person it was sent to.
3

Complete onboarding

New users finish onboarding first. Babbily then brings you back to the invitation so you can choose Accept invitation.
4

Ask the owner to check the invitation

If the page says the invitation is invalid, ask the team owner to check Pending Invitations in Settings > Team and invite you again if needed.

Invitation messages

If you choose This invitation isn’t for me, the page shows Log in to accept instead, so you can log in with the right account.

You can sign in but do not see the team

Try these checks:
  • Check the workspace list in your account menu. To open the menu, select your name at the bottom of the sidebar.
  • Open Settings > Team and refresh the page.
  • Confirm you accepted the invite with the same email the owner invited.
  • Ask the team owner whether the invite is still pending, accepted, canceled, or sent to another email.
  • Ask the owner to cancel duplicate or outdated invitations if needed.

When to contact support

Contact support if:
  • You cannot receive any verification or reset messages.
  • Your invite was accepted but team access is still missing.
  • You keep getting signed out even though cookies are allowed.
  • We couldn’t load your account keeps appearing after you reload.
  • You are locked out of the account email.
  • You need help with account deletion or data you cannot remove yourself.
Do not send passwords, verification codes, private keys, payment details, or raw connected-app credentials to support.
Last modified on October 7, 2026