Contact support
See what to include and what sensitive details to leave out.
Signs of degraded behavior
- Messages take much longer than usual.
- A model, tool, or connector is temporarily unavailable.
- A file upload or media generation job fails after waiting.
- Usage, billing, or team settings do not refresh immediately.
- Login, verification, or invite flows do not complete.
- Search or research returns fewer results than expected.
What to try first
Try a smaller request
Shorten the prompt, use fewer attachments, or split the task into smaller steps.
Switch model or mode
If the selected model or tool is unavailable, choose another model or try Manual tool mode.
Feature-specific guidance
| Feature | What to try |
|---|---|
| Chat or model replies | Switch models, shorten the request, or start a new thread if the context is full. |
| Web search or deep research | Ask for search explicitly, use Manual mode, and open citations before relying on the result. |
| Connectors | Refresh Settings > Connectors, reconnect if authorization changed, and check your role in the connected app. |
| Image or video generation | Confirm the selected model supports the request and check your usage budget. |
| Files | Try a supported file type, reduce file size, or attach fewer files. |
| Usage or billing | Refresh after a short delay and check whether you are a team owner or member. |
| Login or invites | Use the latest code or invite email and confirm the account email. |
When to contact support
Contact support if the issue continues after retrying or affects important work. Include:- The page or feature you were using.
- The approximate date, time, and timezone.
- The model, tool, connector, or file type involved.
- The visible error text or a redacted screenshot.
- Whether the issue happens again after refresh.