Contact support
See what to include and what sensitive details to leave out.
Signs of degraded behavior
- Messages take much longer than usual.
- A model, tool, or connector is temporarily unavailable.
- A file upload or media generation job fails after waiting.
- Usage, billing, or team settings do not refresh immediately.
- Login, verification, or invite flows do not complete.
- Search or research returns fewer results than expected.
What to try first
1
Refresh Babbily
Refresh the page after saving work that you do not want to lose.
2
Try a smaller request
Shorten the prompt, use fewer attachments, or split the task into smaller steps.
3
Switch model or mode
If the selected model or tool is unavailable, choose another model or try Manual tool mode.
4
Check account state
Review your API usage budget, plan, team role, and connector status.
5
Wait and retry
Some external services, connected apps, or model capabilities may recover after a short delay.
Feature-specific guidance
When to contact support
Contact support if the issue continues after retrying or affects important work. Include:- The page or feature you were using.
- The approximate date, time, and timezone.
- The model, tool, connector, or file type involved.
- The visible error text or a redacted screenshot.
- Whether the issue happens again after refresh.